Just a note to tell you how pleased we are with the Luggie. We ordered it on a Tues and received it in Sarasota FL on Sat. My wife has "put it to the test" and is extremely pleased with it as of now. We are planning a trip to Spain this summer and the Luggie is "going on vacation " with us.
Eric, thanks for all your help answering questions and providing us with all the info. Excellent job!!!
Howard Levine Sarasota FL
I received my UPS shipping order for delivery on Thursday. I would just like to thank Eric for all his help and patience with me. He was truly a blessing. Thank you!
Virginia Beach, VA
- Many, many thanks,
I bought two 5x5 landings, 16foot of ramp with one railing, stairs with two railings recently. I did a lot back and forth talking with your salesman Jeff Cooperman. I just wanted to let someone know how patient and nice he was to me and my mother during the process he should be a inspiration to all of your sales team. I am recomending your product to all my friends and family. Thank you and thanks Jeff
La Grande, OR
Thanks for your patience and professional approach in choosing the right product for me..I had three options...all good and all slightly different...after a question and answer session aimed at honestly getting me the right scooter it was obvious the Luggie would be the right one for me..I love it... You did not try to push me in any specific direction but simply worked patiently with me....I recommend anyone interested in a mobility scooter to talk to you folks.
-Dziadziu Paul Rusek
Kennett Square, PA
Just to let you know everything arrived, as promised, on Wednesday. Good service, very helpful.
Lafayette Hill, PA
Once again the dedication and professionalism of your company shown to your customers is impeccable, I am impressed!
- Aurel Vasile
British Columbia, Canada
On Behalf of our most distinguished Centurion Card member Mr. José Villegas Rodríguez whom received a prototype of your new mobility scooter, we are writing you to let you know that he is more than grateful and satisfied with both your product and your kind attention and service.
He considers your product (Luggie Scooter) very useful and easy to operate and that your service is punctual and professional.
My father sends you greetings and thanks for everything you did for us, because we could not have made the purchase without your help and generosity.
- Ma. Verónica Fernández Drovetta -
BUENOS AIRES - ARGENTINA
ERIC, SCOOTER ARRIVED ABOUT NOON TODAY IN PERFECT CONDITION. THANK YOU AND YOUR COMPANY FOR A PERFECT AND SMOOTH TRANSACTION.
- Roger Orem
AFTER WEEKS SEARCHING THE WEB, I CAME ACROSS
YOUR EV RIDER VITA 4 WHEEL SCOOTER AND PLACED MY ORDER
FOR THIS 4 WHEEL BEAUTY.
WITHOUT A HITCH, THIS ORDER FROM DAY ONE WAS HANDLED AS PROMISED
DELIVERED ON TIME. ARRIVED IN PERFECT CONDITION AND UNPACKING WAS
SIMPLE TO COMPLETION.
WE LIVE IN THE MOUNTAINS WITH A VERY LONG DRIVEWAY TO REACH OUR
MAIL & PAPER BOX.
MY WIFE ( 81) & MYSELF ( 85 ) WITH THE USUAL DIFFICULTY IN WALKING FIND THIS
MACHINE A WONDERFUL ANSWER TO THIS PROBLEM..... AND BY THE WAY,
THE PRICE WAS A STEAL COMPARED TO OTHER SCOOTERS WE LOOKED AT.
THANKS AGAIN FOR A PERFECT PURCHASE.
JERRY ..... LAKE ALMANOR, CA
I took delivery of the LUGGIE and other ancilliary equipment yesterday,and thought it an appropriate time to express my thanks to both you and Jeff for the very professional way you dealt with the whole transaction. We enquired with a number of Internet traders and GO -MOBILITY's customer service was OUTSTANDING!!
Thank you for prompt and courteous attention. I am a very happy Customer.
Kay and I wish you all a very merry Christmas and a happy and prosperous New Year.
Max and Kay Elbourne
I was a recent customer of Eric Hecht and I would like to express how helpful he was to me in my delima
- Eric went the "extra mile" for me and helped me a great deal.
He is a very good rep.
Was a pleasure doing business with you.
You are very good at your job!
Spencer j. Norris
Hi Jeff, First let me say what a joy it was to talk with you.
Your sincere concern and patience was overwhelming.
I must have asked you a million questions about the Luggie (travel scooter) and you answered each one with a more than satisfactory answer and in great detail.
I had researched so many Scooters stores...on-line and in person...none of them can compare to the way you and Eric spoke to me...I felt as if I was speaking to old friends.
So I guess what I'm saying guys is, Thank You- Thank You- Thank You..
Wappingers Falls, NY
P.S. If you ever get someone who wants to talk with a "Real" customer...just give them my phone number..I will be more than happy to sing your praises and the praises of the Luggie to them too.
The 2011 Luggie scooter has given me a new life!! If you are ever thinking of discontinuing it (which I would find so hard to believe), please give me a heads up so I can buy extras!! Thank you, thank you, thank you for the great service and for offering such a great product.
Eric, Jeff, Just want to write you this sincere thank you for taking my call at your home on your day off. Thank you for all the questions you answered and got back to me without me having to call again. And I especially want you to know that I recognize your hard work and dedication to your customer satisfaction. Really, I'm sure you are working too hard but want you to know that I appreciate your honesty and your integrity. Thank you for the quality products you sell. Just want you to know that an important improvment has been made to the Osprey trailer. They replaced the rubber tips with small wheels. This is most advantageous for me because I take my Odyssey over fields and into the woods, through ditches that would otherwise grab the trailer rather than the wheels enabling it to come up out of such a ditch as I must cross to get to the club house and swimming pool. Yes I could go the street but what fun would that be with no challenge? The Odyssey allows me to have my kind of fun with it and it doesn't fuss or balk at the challenge. The trailer allows me to carry my r/c boat up to run it in the pond, to fetch bread and milk when we run out, and to line it with a garbage bag and use it to carry litter off the streets back to a proper trash container.
Moscow Mills, MO
Thank you so much Eric!! I will never forget you - your kindness and the great customer service.
San Francisco, CA
You have the best customer service in the USA--thanks for all your help
Thank you so much for the prompt attention and great service. My husband is enjoying his scooter so very much. It has opened
a world of freedom of movement that couldn't happen without this marvelous machine. Our ability to go places and enjoy entertainment, restaurants, movies, etc has greatly enhanced our enjoyment of our lives. Again, thank you for all the time and care you provided in making the right choice for our needs.
- Judith Halprin
"WOW" is all i can say........the ordering on line was a snap.....then a nice young man call to confirm the order.......said it would be shipped as soon as possible......2 days later we had the scooter.......its built like a tank and runs really smooth.......what a pleasure doing business with a reputable company with a great product........we are very happy with the scooter and it gives my husband the mobility he wanted with out looking like he is disabled......already neighbors are wanting to know where we got it......thanks again.......
- Ronald Tilley,
Very professional, friendly and efficient customer service. I recommend them highly.
I must say that I have been more than impressed with the service and attention that I have received from all that I have dealt with there. From my inquiries prior to purchase, through the purchase and delivery process, to the service regarding minor issues that I need addressed since delivery, your firm and your people have been amazing. I could not ask for more attention to detail or customer service from Jeff, Eric, or yourself. I find myself becoming more and more pleased that I chose to deal with your firm with every interaction I have. In the vernacular of the south,
Y'all done real good!
- Steve Johnson
Live Oak, FL
Thank you Jeff for the answers to my questions. I appreciate your quick response. I enjoyed talking to you the other day. It is nice to know as a customer of your company that they have good people like you to deal with. Thanks a lot again. My Active Care Prowler is an excellent scooter. I am enjoying it very much.
It really gives me a lot more freedom then I have had for some time. I tell everyone that it is my new legs.
- Donald Balmer
I have to say I just love it (Stand-N-Ride 2 scooter), it is perfect for me. I don't feel left behind when my friends and family go for long walks............my granddaughter even yells "Wait for me Gma!!" Thanks for all your help in getting this. Lots of people who do not yet need actual mobility scooters can get freedom with this, and bonus, I can take it apart and put it into my car!!
British Columbia, Canada
After researching and comparing several scooter companies, I ordered the “Luggie” scooter from Go Mobility because I found that Go Mobility not only had the best price, but that their price included all the accessories I needed. All the other websites charged separately for the accessories I was looking for.
I placed my order online Saturday night along with a message explaining that I was having surgery soon and would need it delivered within a very limited time frame. To my surprise the representative got back to me the very next day, which was a Sunday!!! They followed up with me on Monday again to let me know that they had spoken to the shipping company and that they would guarantee delivery in time for my surgery. I got the scooter the very next day!! When I received the scooter I did not press the right levers and called them in great panic because I didn’t know what to do. A representative called me back within minutes and walked me through the process. They explained the directions so clearly that it was then a “piece of cake” for me!!!
It is hard to believe that there is a company out there that provides this level of support and care. I had my surgery and thank goodness I had my “Luggie” scooter. It is extremely light weight and has an amazing turning radius. It gives me the freedom to move around my entire house and take care of myself without the need to have my family members take off work to help me get dressed or move around. It is so small and versatile that I can get in and out of tight spaces with absolute ease.
I am 100% satisfied with my “Luggie” and Go Mobility and recommend them both to anyone in the market for a great scooter and wonderful customer service.
Founder & CEO
Celerity Educational Group
It was quite daunting to shop for an item costing several thousand dollars on line. While we buy books and DVDs and other
small items from Amazon and other sites, this was a much bigger purchase.
An added level of complexity was the fact that the Luggie (scooter) would have to arrive within a very small time
window to my hotel in Las Vegas. Of course the other issue was that we couldn’t take the Luggie for a test drive to make sure it suited my wife’s needs. The prospect of sending out the credit card details for such a large purchase was quite daunting.
In the end thanks to your attention to detail we had nothing to worry about. You were very helpful in discussing the pros and cons of the Luggie and whether it would suit our needs. With a pretty
tight timetable you were able to arrange the logistics and the Luggie was delivered without a hitch, just as planned. Over the course of arranging this transaction you were prompt and
efficient with email and phone communication and always both professional and friendly.
And we were also extremely impressed with your assistance in making this purchase and being able to deliver everything that you promised efficiently and on time. We would like to thank you making this international purchasing experience so easy.
Director, Emergency Department
Clinical Senior Lecturer, Sydney Medical School,
University of Sydney.
Hi Eric-- once again, you exceeded all my expectations-- I will tell everyone who asks about the scooter where I purchased it. Thanks again for going over and above basic service
requirements. Thanks, a very satisfied customer.
Just a short note to let you know I really appreciate your good and concerned service to me during my purchase.
I am thrilled with the Luggie.
Bob Gedan & Assoc. Inc
Bob Gedan, President.
Plantation Florida 33317 USA